Contact Us
Contact Us
v1
- Company: iamandy.net (아엠엔디닷넷)
- Website: koreanlearn.net
- Announcement Date: August 7, 2026
- Effective Date: August 7, 2026
Contact Information
Please contact us using the information below if you have questions regarding membership, accounts, community services, product orders, payments, shipping, cancellations, returns, exchanges, or privacy matters relating to koreanlearn.net.
To help us respond more efficiently, please include the following information where applicable:
- Your name or nickname
- The email address registered with your account
- Your order number for order-related inquiries
- A detailed description of your inquiry
- Screenshots or photographs showing an error or product issue
Do not include sensitive information such as passwords, full credit card numbers, bank account passwords, or national identification numbers in your inquiry.
Contact
- Person in Charge: Jong-Shin Kim
- Position: Representative
- Email: customer@koreadating.net
- Telephone: 010-4999-2217
- Address: 896-2, Hwagok-dong, Gangseo-gu, Seoul, Republic of Korea
Customer Service Hours
- Email inquiries: Accepted 24 hours a day
- Telephone inquiries: Monday through Friday, 10:00 a.m. to 5:00 p.m.
- Lunch break: 12:00 p.m. to 1:00 p.m.
- Closed: Saturdays, Sundays, and public holidays in the Republic of Korea
- Expected response time: Normally within one to three business days
Responses may take longer when inquiry volume is high or when confirmation is required from a payment provider, delivery company, or another external service provider.
Order, Shipping, Return, and Exchange Inquiries
For inquiries concerning an order, delivery, cancellation, return, or exchange, please provide:
- Purchaser’s name
- Order number
- Contact telephone number
- Name of the relevant product
- Details of the requested action
- Photographs showing a defect, damage, or incorrect delivery, where applicable
Do not return or exchange a product without first contacting Customer Service and receiving return instructions.
Reports of Content or Rights Violations
To report illegal content, exposure of personal information, copyright infringement, defamation, or another violation of rights, please provide:
- The URL of the relevant content
- The reason for the report
- Supporting materials showing the alleged violation
- The reporter’s name and contact information
The Company will review the report and take appropriate action in accordance with applicable law and its operating policies.
Privacy Inquiries
Requests concerning access to, correction, deletion, or suspension of personal information processing, membership withdrawal, or personal information infringement may be submitted to the Personal Information Protection Officer.
- Personal Information Protection Officer: Jong-Shin Kim
- Email: customer@koreadating.net
- Telephone: 010-4999-2217
In an emergency involving an immediate risk to life, physical safety, or property, please contact the police, fire department, or another appropriate public authority directly rather than contacting Customer Service.