Shipping, Order Cancellation, Return, and Exchange Policy

• Seller: iamandy.net (아엠엔디닷넷)
• Website: koreanlearn.net
• Delivery Service Provider: Korea Post Parcel Service
• Customer Service Email: customer@koreadating.net
• Telephone: 010-4999-2217

Shipping Information

1. Products are prepared for shipment in the order in which payment is successfully completed.
2. Unless otherwise stated on the product page or special circumstances apply, the Company will generally take the necessary steps to ship the product within three business days from the date payment is completed.
3. The standard delivery period is approximately one to three business days after shipment. Delivery may be delayed for reasons including:
   • Insufficient product inventory
   • Made-to-order or pre-order products
   • Delivery to Jeju Island, islands, or remote mountainous areas
   • Public holidays or delivery service holidays
   • Severe weather, natural disasters, or traffic conditions
   • Operational circumstances affecting Korea Post Parcel Service
   • Other circumstances beyond the Company’s reasonable control
4. Shipping charges are displayed on the relevant product page or during the order and payment process.
5. Additional shipping charges may apply to Jeju Island, islands, and remote mountainous areas. Where additional charges apply, the purchaser will be informed before the product is shipped.
6. Even when several products are ordered together, they may be delivered separately depending on inventory availability, shipping location, or preparation time.
7. Before placing an order, the purchaser must ensure that the recipient’s name, contact information, and delivery address are accurate.
8. If additional return or redelivery costs arise because the purchaser entered an incorrect address or contact number or refused delivery without a valid reason, the purchaser may be responsible for those costs unless the Company is at fault.
9. If a product is out of stock or cannot be supplied, the Company will inform the purchaser without undue delay. Any amount already paid will be refunded, or the necessary steps for a refund will be taken, in accordance with applicable law.

Order Cancellation

1. Before a product has been shipped, the purchaser may request cancellation through the order history page or Customer Service.
2. The purchaser may be required to provide the following information when requesting cancellation:
   • Purchaser’s name
   • Order number
   • Contact information
   • Product to be canceled
   • Reason for cancellation
3. If the product has already been shipped, the request will be processed as a return rather than an order cancellation. Return shipping charges may apply when the return is due to a change of mind.
4. The Company may cancel an order in any of the following circumstances:
   • The product is out of stock or its production or sale has been discontinued
   • The displayed price or product information contains an obvious error
   • Payment was not successfully completed
   • Fraudulent payment or unauthorized use of another person’s payment method is suspected
   • The order violates purchase quantity limits or promotional conditions
   • The order appears to have been placed for resale, system abuse, or another improper purpose
   • Delivery is not reasonably possible
   • The order violates applicable law
5. If the Company cancels an order for reasons attributable to the Company, it will inform the purchaser of the reason and refund the full payment amount.
6. After payment cancellation has been completed, the time required for the refund to appear may vary depending on the card issuer, bank, or payment service provider.

Return Information

1. Unless an exception permitted by applicable law applies, the purchaser may request a return within seven days from the date the product is received.
2. If a product differs from its description, advertisement, or agreed contractual terms, the purchaser may request a return or cancellation within either of the following periods, as applicable:
   • Within three months from the date the product was supplied
   • Within 30 days from the date the purchaser knew or reasonably could have known that the product differed from the description, advertisement, or contractual terms
3. Before sending a product back, the purchaser must contact Customer Service and submit a return request.
4. The purchaser may be required to provide the following information when requesting a return:
   • Purchaser’s name
   • Order number
   • Contact information
   • Product to be returned
   • Reason for the return
   • Photographs showing a defect, damage, or incorrect delivery, where applicable
5. Returned products should be packaged in the condition in which they were originally delivered, where reasonably possible.
6. If a product is returned because of a change of mind, an incorrect color or size selection, or another personal reason attributable to the purchaser, the purchaser will be responsible for the round-trip shipping charges.
7. If an order that originally included free shipping is returned in full because of a change of mind, both the original shipping charge and the return shipping charge may be deducted from the refund.
8. The Company will bear the return shipping charges in any of the following circumstances:
   • The product is defective
   • A product different from the one ordered was delivered
   • The product was damaged during delivery
   • The product differs from its description, advertisement, or contractual terms
   • Normal use is not possible for reasons attributable to the Company
9. A return may be restricted to the extent permitted by applicable law in any of the following circumstances:
   • The product was lost or damaged for reasons attributable to the purchaser
     Damage to packaging solely for the purpose of inspecting the product is excluded.
   • The product’s value materially decreased because of use or partial consumption by the purchaser
   • The product’s value materially decreased because too much time passed for the product to be resold
   • The packaging of a reproducible product was damaged
   • The packaging of a hygiene product, food product, or sealed product was opened, making resale difficult
   • A made-to-order product has entered production and the purchaser received prior notice of and consented to the restriction on cancellation
   • The provision of digital content or a service began with the purchaser’s prior consent
10. Once the returned product arrives, the Company will inspect its condition before processing the refund.
11. The Company will issue the refund or take the necessary steps to issue the refund within the period required by applicable law after receiving the returned product or after a lawful withdrawal from the purchase has taken effect.
12. If the returned product shows signs of use, contamination, washing, alteration, missing components, or damage attributable to the purchaser, the reduction in product value may be deducted from the refund, or the return may be restricted.

Exchange Information

1. The purchaser may request an exchange within seven days from the date the product is received.
2. Before returning a product for exchange, the purchaser must contact Customer Service and submit an exchange request.
3. If an exchange is requested because of a change of mind, a color or size change, or an incorrect selection by the purchaser, the purchaser will be responsible for the round-trip shipping charges.
4. If an exchange is required because of a defect, damage, or incorrect delivery, the Company will bear the shipping charges.
5. If the replacement product is out of stock, the matter may be handled using one of the following methods:
   • Replacement with another product of the same price
   • Provision of an alternative product agreed upon with the purchaser
   • Cancellation of the order and issuance of a refund
6. The replacement product will generally be shipped after the returned product arrives and its condition has been inspected.
7. Products that are not eligible for return may also be ineligible for exchange.
8. If the replacement product has a different price from the original product, the purchaser may be required to pay the difference or may receive a refund for the difference.
9. If repeated exchanges or returns, product damage, or abuse of the exchange and return system is identified, the Company may restrict exchanges to the extent permitted by applicable law.

Return and Exchange Procedure

1. Submit a cancellation, return, or exchange request to Customer Service
2. Receive confirmation and return shipping instructions from the Company
3. Package and ship the product using the instructed method
4. The Company receives and inspects the product
5. The Company ships the replacement product or processes the refund

Return and Exchange Contact Information

• Company: iamandy.net (아엠엔디닷넷)
• Person in Charge: Jong-Shin Kim
• Email: customer@koreadating.net
• Telephone: 010-4999-2217
• Return Address: 896-2, Hwagok-dong, Gangseo-gu, Seoul, Republic of Korea

Before returning or exchanging a product, the purchaser must first contact Customer Service and follow the provided instructions.

Products sent cash-on-delivery without prior authorization may be refused, or additional shipping charges may apply.

Additional Provisions

1. Where a product has separate shipping, cancellation, return, or exchange conditions, the conditions displayed on the relevant product page will also apply.
2. If conditions displayed on a product page are less favorable to the consumer than this Policy and conflict with applicable law, applicable law will prevail.
3. Matters not specified in this Policy will be governed by the applicable laws of the Republic of Korea, applicable consumer dispute resolution standards, and the Company’s Terms of Service.

• Company: iamandy.net (아엠엔디닷넷)
• Website: koreanlearn.net
• Announcement Date: August 7, 2026
• Effective Date: August 7, 2026